Hello Customer
Our tech support hours are from 10am - 10 PM Est.
Please check our knowledgebase for help with most issues.
https://www.bktek.xyz/knowledgebase
If you have any support issue we need to have all information possible to help you. And you have to open a support ticket. No emails will be replied to at all.
Please send the following:
What device you are using?
What service you are subscribed to?
The exact issue you are having with all detail possible .
Send screenshots if possible.