There are no Open Network Issues Currently
Network Issues With service (Resolved) Critical

Affecting System - Network

  • 12/19/2024 20:19 - 02/26/2025 15:13
  • Last Updated 02/22/2025 19:52

Hello

 

We are aware of the service outage and we have been notified of a power outage at the data center where our provider servers are stored. Hopefully this will be rectified shortly.

Thank you for your patience and we will send updates ASAP

Bktek team

Payment Option (Resolved) Critical
  • 05/13/2024 13:24 - 06/06/2024 06:06
  • Last Updated 01/31/2025 09:38

We are having issues with CashApp.

Please do not try to keep making the payment if the payment fails. You can wait until the next day or later in the day or you can Please try cashapp handles $bktekpay or  $bktek3 and or venmo @blaytech1 or Paypal @bktekpay@gmail.com

 

We apologize for this inconvenience.

Please add your invoice# or customer name to the notes or else we cannot process the payment. Do not add things like service, streaming, cable, dates because that will delay your payment. As soon as we receive your payment your order or your renewal will be processed. 

Tivimate and Supreme service EPG (Electronic Program Guide) Issues (Resolved) Medium
  • 01/30/2025 07:25 - 01/31/2025 09:37
  • Last Updated 01/30/2025 07:27

Hello Customers 

 We are aware of the Tivimate and Supreme EPG (Electronic Program Guide)issues . Our provider is working on the issue and this should be rectified shortly.

 

Thank you for your patience.

 

Bktek Team

VOD Playback Issues (Resolved) Critical
  • 11/19/2024 20:38 - 12/18/2024 12:30
  • Last Updated 11/19/2024 20:39

Hello All Supreme and Tivimate Supreme customers. The VOD section for tv shows and movies is under repair right now by our vendors. So you may get playback errors , 406 or 404 errors. We do not have a time table for the fix right now but we will send updates shortly.  Thank you for your patience. 

Bktek team

Server maintenance (Resolved) Critical
  • 03/21/2024 08:00 - 04/03/2024 11:18
  • Last Updated 04/01/2024 10:39

Hello

Some users are reporting issues with their Tivimate or Supreme service. We are working with our provider on resolving the issue . We do not have the capability to create, delete or renew accounts at this time. Hopefully our provider will have this fixed asap. Your accounts are safe and will be renewed ASAP and you will be given credit for any downtime. 

thank you for your understanding and patience.

Bktek team

Server Maintenance (Resolved) Critical

Affecting System - Tivimate and supreme

  • 03/21/2024 00:00 - 03/22/2024 23:24
  • Last Updated 03/21/2024 08:00

 

Some users are reporting issues with their Tivimate or Supreme live channels.We are working with our provider on resolving the issue , thank you for your understanding and patience.

 

Bktek team

Network Issues For Norago\Soplayer (Resolved) Critical

Affecting System - Norago

  • 02/06/2024 10:24 - 02/07/2024 09:20
  • Last Updated 02/06/2024 10:28

We conducted system maintenance and updates. All updates have been completed successfully. We apologize for any inconvenience this may have caused.
Please Restart the application and try again. Make sure to press agree once you have logged into the app